Cancellation of your order made at our online store is only accepted within 12 hours of the completion of the order.
If you place the cost of your order on our bank account, our Company is required to refund your money within 48 hours in your account and we will send you a receipt for a refund.
In case of payment of your credit card order, our Company will cancel your transaction via the e-commerce platform of the Piraeus Bank within 48 hours and we will send you the cancellation receipt via e-mail.
Withdrawal, Order Cancellation and Product Returns.
I. You have the right to return the products you bought, within 14 days from the date you receive them. In this case, you will be charged for the shipping and return costs of the products. Returns are only accepted if the products you wish to return are in the same condition in which you received them along with the legal documents (delivery note or sales invoice or retail receipt) and the packaging that accompanied the product. In case of return of the products, your refund will be completed within thirty days from the date we receive the products. Items defective or different from your order will be returned at our expense.
II. In cases of return of products, cancellation of orders or on your part refusal to receive the product by the courier company, you are obliged (for tax reasons) to notify us through a responsible declaration of Law 1599/1986 the reasons for your return, cancellation or refusal.
In case of refund due to unavailability of the product this can be done within 10 working days.
Returns policy.
The terms and conditions described in this policy apply to all products purchased from the online store of KAVE SA. Kastanidis via the internet at www.kastanidis.com.
Order cancellation.
When you place your order through the online store KAVE SA Kastanidis (www.kastanidis.com) for products that belong to the range of products of KAVE SA Kastanidis, you have the option to cancel your order within 12 hours of completing the order.
Exceptions to the right of withdrawal.
The right of withdrawal does not apply in the following cases:
1) The supply of goods or the provision of services the price of which depends on fluctuations in the money market which cannot be controlled and which may occur within the withdrawal period.
2) The supply of goods that are manufactured according to the specifications that you have set as a consumer or that are not in stock and need a special order from (supplier / manufacturer).
3) The supply of goods which, after delivery, due to their nature, are inextricably mixed with other elements.
Product Prices.
All prices presented in our catalogs include VAT 24%. These prices refer to the quantities that are available in our warehouse, while kastanidis.com reserves the right to adjust the prices.
